We describe a method to find low cost employee shift schedules that guarantee that the fraction of customers who wait less than a specified time (the service level) is always at or above a specified minimum. Most previous approaches used a two-step procedure: (1) determine period-by-period...

This article categorizes existing maximum coverage optimization models for locating ambulances based on whether the models incorporate uncertainty about (1) ambulance availability and (2) response times. Data from Edmonton, Alberta, Canada are used to test five different models, using the...