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E-procurement quality from an internal customer perspective : construct development, refinement, and replication using a mixed-methods approach
Brandon-Jones, Alistair - In: International journal of operations & production … 37 (2017) 12, pp. 1741-1772
Persistent link: https://www.econbiz.de/10011814723
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Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair; Silvestro, Rhian - In: International journal of operations & production … 30 (2010) 12, pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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A comprehensive assessment of measurement equivalence in operations management
Knoppen, Desirée; Ateş, Melek Akım; Brandon-Jones, … - In: International journal of production research 53 (2015) 1, pp. 166-182
Persistent link: https://www.econbiz.de/10010493952