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Measurement
Consumer behaviour
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Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
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Holiday behaviour
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Tourism
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satisfaction
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Customer value
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Kundenwert
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Tourismus
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Kundenintegration
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Markenimage
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Mediterranean region
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Mittelmeerraum
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Tourism industry
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loyalty
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Customer knowledge management
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Destination management
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Destinationsmanagement
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Emotion
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Higher education institution
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Hochschule
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Innovation management
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Innovationsmanagement
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Marktsegmentierung
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Sánchez-Fernández, Raquel
3
Gallarza, Martina G.
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Gázquez-Abad, Juan C.
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Holbrook, Morris B.
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Iniesta-Bonillo, M. Ángeles
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Marín-Carrillo, Gema M.
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International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of creating value
1
The service industries journal
1
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ECONIS (ZBW)
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The conceptualisation and measurement of consumer value in services
Sánchez-Fernández, Raquel
;
Iniesta-Bonillo, M. Ángeles
; …
- In:
International journal of market research : JMRS ; the …
51
(
2009
)
1
,
pp. 93-113
Persistent link: https://www.econbiz.de/10003804976
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2
Service quality in public services as a segmentation variable
Sánchez-Pérez, Manuel
;
Sánchez-Fernández, Raquel
; …
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10003501898
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3
Defining and measuring customer value : some reflections and new perspectives
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
- In:
Journal of creating value
9
(
2023
)
1
,
pp. 27-45
Persistent link: https://www.econbiz.de/10014581524
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