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Measuring service quality based on consumers' evaluation of services in competitive markets
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 35 (2024) 15/16, pp. 1900-1913
Persistent link: https://www.econbiz.de/10015178460
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A composite measure of performance-expectation and performance-only measures
Park, Sang-June; Yi, Youjae - In: The service industries journal 37 (2017) 15/16, pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
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The linkages between alternative models measuring service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 33 (2022) 11, pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
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Multiplicative versus additive models in measuring service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2105-2123
Persistent link: https://www.econbiz.de/10014443893
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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380