Mediation is a process wherein a third party, or mediator, attempts to assist two conflicting parties in dealing with their dispute. Research has identified party trust in the mediator as a key element required for mediator effectiveness. In online video-based mediation, the addition of...

Online mediation had been spreading rapidly as a mode of practice, even before the entire profession shifted online during the COVID-19 era. In this chapter, Ebner and Rainey survey the development of online mediation within the wider context of the growth of Online Dispute Resolution (ODR). The...

As the field of Online Dispute Resolution (ODR) has grown and evolved, it has often met resistance from practitioners and theorists alike. One core theme has always been that the interpersonal processes of negotiation and mediation are fundamentally dependent on an elusive quality or aspect...