Reports research into how the organisational learning process can be routinised. Three sets of enabling routines and four sets of defensive routines are identified which are core to facilitating and challenging the learning process. A field‐tested prototype methodology is reported which...

Companies which seem to have succeeded in complementing TQ programmes over time appear to be those which have acquired the capability to change direction frequently. Argues that the choice managers make about which direction they take depends on the particular mindset they use. Describes...

Purpose – The purpose of this paper is to argue that in order to maintain the legitimacy of qualitative management research it is important to re-emphasise the link between epistemology and methodology and recognise that different knowledge-constituting assumptions can underpin what might on...