Knowledge Management (KM) has become a key factor in the performance of organizations. The literature shows results of the application of KM mainly in big companies, although there are a few studies that target Small and Medium Enterprises (SMEs). Based on the literature related to the...

In the business environment, new and ever-changing necessities emerge. This becomes a challenge for Small and Medium Enterprises (SMEs) which aim to survive in an increasingly competitive market that is strongly influenced by Information and Communications Technologies (ICTs). Although Mexican...

Constant changes in the global economy favor development of some companies, but can deteriorate some others. Constant innovation and organizational strategies oriented to search for customer satisfaction and personnel welfare collaborating within a company represent a competitive advantage that...

Leveraging organizational knowledge is very important to improve the competitiveness of any company. Likewise, in the case of companies engaged in production of goods, proper documentation of manufacturing processes is critical to ensure the quality of products reaching the customers. This paper...