Business process mining is a well-established field of research which focuses on the automatic retrieval and analysis of process flows, extracted from event logs which are the outcome of today's omnipresent information systems. The discovery and representation of these models is based on...

Customer retention has become a necessity in many markets, including mobile telecommunications. As it becomes easier for customers to switch providers, the providers seek to improve prediction models in an effort to intervene with potential churners. Many studies have evaluated different models...