Purpose – The purpose of this paper is to highlight the importance of the concept of service quality in a supply chain and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key service quality models and measurement issues. Various...

Purpose – The purpose of this paper is to develop a model that incorporates the effect of rejection cost on optimal maintenance planning decisions. Such a model will help in further modelling the interrelationships between preventive maintenance and quality control policy....

Purpose – The purpose of this paper is to describe a structured framework to implement and sustain a quality costing system (QCS) based on process cost modeling (PCM) in process industries. Design/methodology/approach – After reviewing and analyzing various cost accounting methodologies...

Purpose – This paper seeks to propose a methodology based on Petri nets to evaluate the reliability parameters of a screening system in paper industry. The effects of failures and courses of action on the system performance have also been investigated. Design/methodology/approach –...

Purpose – The purpose of this paper is to model the choice parameters for selection of third party logistics service providers in global lead logistics provider (LLP) environments. Design/methodology/approach – Analytical hierarchy process (AHP) modeling has been carried out after...

Purpose – The aim of this paper is to permit system reliability analysts/managers/practitioners/engineers to analyse system failure behaviour more consistently and plan suitable maintenance actions accordingly. Design/methodology/approach – The paper adopted three important tools, namely,...