May, Alexander; Anslow, Adrian; Wu, Yue; Ojiako, Udechukwu - In: Supply Chain Management: An International Journal 19 (2014) 1, pp. 108-113
Purpose – Real operational data are used to optimise the performance measurement of air cargo capacity demand management at Virgin Atlantic Cargo by identifying the best KPIs from the range of outcome-based KPIs in current use. Design/methodology/approach – Intelligent fuzzy multi-criteria...
