Purpose – This paper investigates the potential of dynamic process modelling as an approach for addressing the problem of information systems (ISs) evaluation in the context of organisational change. Design/methodology/approach – A real‐life case study is discussed, showing how dynamic...

Purpose – This second part of the paper summarizes typical pitfalls as they can be observed in larger process modeling projects. Design/methodology/approach – The identified pitfalls have been derived from a series of focus groups and semi‐structured interviews with business process...