Purpose – Supply chain risk management assumes importance in the wake of organizations understanding that their risk susceptibility is dependent on other constituents of their supply chain. The purpose of this paper is to present an approach to effective supply chain risk mitigation by...

Purpose – The purpose of this paper is to study the characteristics of flexible, agile and lean supply chains and establish, by factor analysis, that outsourcing can be a key intervention achieving the triple objective of flexibility, agility and leanness. Design/methodology/approach – The...

Purpose – The aim of this paper is to investigate and model the issue of selection of strategic alliance partner for managing and implementation of an operations and maintenance centre for a large telecom service provider under a managed services contract. The alliance shall enhance...