Purpose – The purpose of this paper is to highlight the importance of the concept of service quality in a supply chain and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key service quality models and measurement issues. Various...

Gives a critical review of the existing literature on just‐in‐time manufacturing. Suggests a relevant literature classification scheme, followed by subsections on each class and offers critical comments. Also identifies the possible research portfolios after an explanation of the gap...

Purpose – This paper aims to propose a role interaction model for understanding a supply chain orientation of small and medium scale enterprises (SMEs). Design/methodology/approach – The paper defines various role players and logic for the quantification of conceptual role model. This...