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Perceived service recovery justice and customer re-patronage intentions : sequential mediation
Muhammad Asghar Ali; Ding Hooi Ting; Ahmad-ur-Rehman, … - In: Cogent business & management 8 (2021) 1, pp. 1-21
The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer’s re-patronage...
Persistent link: https://www.econbiz.de/10012649549
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The state of mind of contemporary male gym-goers : goals, inspirations and motivations
Lim, Weng Marc; Ding Hooi Ting; Shandy, Angel Merzalia; … - In: International journal of sport management and marketing … 11 (2012) 3/4, pp. 239-256
Persistent link: https://www.econbiz.de/10009574574
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Men's motivation to got to the gymnasium : a study of intrinsic and extrinsic motivation
Lim, Weng Marc; Ding Hooi Ting; Loh, Kimberley Ying-ying; … - In: International journal of sport management and marketing … 13 (2013) 1/2, pp. 122-139
Persistent link: https://www.econbiz.de/10009790626
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Perceived service recovery justice and customer re-patronage intentions: Sequential mediation
Ali, Muhammad Asghar; Ahmad-ur-Rehman, Muhammad; … - In: Cogent Business & Management 8 (2021) 1, pp. 1-21
The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer's re-patronage...
Persistent link: https://www.econbiz.de/10012657350