Valmohammadi, Changiz; Kalantari, Mohsen - In: The TQM Journal 27 (2015) 5, pp. 503-518
Purpose – The purpose of this paper is threefold, first to investigate if ISO 9001 certified companies in an Iranian province (Kermanshah) perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing companies of Kermanshah province on obtaining ISO 9001...