Self‐development of employees is essential if businesses are to thrive. Technology has brought new techniques, of which e‐learning is one of the more publicised. There has been a great deal of experimentation, some of it more successful than others. One ingredient, motivation, remains...

Claims that satisfied employees are essential to commercial success, and that employability can be traded against job security. Cites empowerment and coaching as staff motivators, and claims that both are necessary for employees to drive the company forward.