This paper focuses on the legacy which the quality gurus have left to managers seeking to embark on, and sustain, a corporate quality initiative. The paper demonstrates that the legacy consists of prescriptions which are not the subject of consensus and which fail to provide the holism demanded...

Total quality management (TQM) is dead in the NHS. That is what many academics and arm chair pundits suggest, and there is much evidence to support their claims. Many writers say that TQM is time consuming, and NHS managers found that applying TQM too complex and pushing professional quality...