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Perceptions about the ISO 9000 (2000) quality system standard revision and its value : the Dutch experience
Wiele, Ton van der; Iwaarden, Jos van; Williams, Roger; … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002359541
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An international comparison of the perceptions about the revised ISO 9000 quality system standards
Wiele, Ton van der; Iwaarden, Jos van; Brown, Alan; … - In: Total quality management & business excellence 20 (2009) 3/4, pp. 393-408
Persistent link: https://www.econbiz.de/10003862522
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Monitoring in service triads consisting of buyers, subcontractors and end customers
Valk, Wendy van der; Iwaarden, Jos van - In: Journal of purchasing and supply management 17 (2011) 3, pp. 198-206
Persistent link: https://www.econbiz.de/10009296276
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The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn (contributor);  … - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428