Recent theoretical work suggests that network externalities are a determinant of network adoption. However, few empirical studies have reported the impact of network externalities on the adoption of networks. As a result, little is known about the extent to which network externalities may...

Customer access information technologies (CAITs) provide a link between afirm and its customers. Firms invest in CAITs to reduce costs, increase revenuesand market share, lock in existing customers and capture new ones. These benefits,however, are notoriously difficult to measure. This paper...