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Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao - In: Total quality management & business excellence : an … 22 (2011) 3/4, pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
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The determinants of consumers' switching intentions after service failure
Lin, Wen-bao - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 837-854
Persistent link: https://www.econbiz.de/10009625459