Purpose – This research paper seeks to examine the important issues of performance measurement and reporting in a third sector community organisation. It aims to highlight the dysfunctional nature of funding body performance reporting criteria, which do not always align with the values and...

Purpose – Many papers discuss the use of the balanced scorecard yet few provide empirical evidence within a longitudinal context. Still fewer studies present balanced scorecard evidence from within public services. This study seeks to consider the impact of implementing and using the balanced...

Explains that sweeping structural reform combined with national change in attitude have dramatically altered the business environment in New Zealand. Yesterday, New Zealand was a tale of faded prosperity and lost promise; today, it receives praise from the World Bank, the International Monetary...