Purpose – The purpose of this paper is to study the consistency in the management of poor performance by a group of experienced managers working at the same level in a service organisation which had a formal performance management process. Design/methodology/approach – A case study is...

Survey evidence is used to identify the perceptions of management development held by operating managers and corporate human resource managers in New Zealand companies. The results show that global business changes have affected New Zealand managers in significant ways and that, in response,...