Frequently, management decision making problems involve multiple criteria/objectives/attributes. Over the years, many quantitative methods have been developed to facilitate making rational decisions involving multiple criteria. The Analytic Hierarchy Process (AHP) is, in general, regarded as one...

Quality management is an important aspect in all kinds of businesses - manufacturing or service. Idea generation plays a pivotal role in managing quality in organizations. It is the new and innovative ideas which can help corporations to survive in the turbulent business environment. Research in...

Nominal Group Technique is a useful tool to solve group decision-making problems. The technique generates and subsequently prioritizes a large number of ideas in a group setting. It has the following steps: (i) statement of the question pertaining to the issue; (ii) silent generation of ideas in...