Accountability pressures have generated complex performance measurement regimes to evaluate and improve public or publicly-funded services. Performance management, however, faces many challenges including the tradeoffs posed by numerous dimensions of performance and a lack of consensus on which...

This study investigates linear and nonlinear effects of job tenure on organizational performance and explores how administrators’ job tenure can moderate the relationship between three key managerial strategies – innovative management, participatory management, and external management –...

Studies of organizations with limited capacity operating in uncertain environments and hit by crises can contribute important insights into public administration. Based on a large-N quantitative analysis of US nursing homes, which became ground zero of the COVID-19 pandemic, this article...

Enhancing managerial discretion has been a key element of the New Public Management reforms. In a market affected by informational asymmetries and high staff turnover, we explore how a policy that constrains managers’ discretion in recruitment influences the performance of public services. The...