Motivated by bed allocation patterns of U.S. nursing homes, we formulate a queueing network model to study nonprofit and for-profit nursing homes' bed allocation decisions and the resulting access to care for the public. Nursing homes have a fixed number of beds that can be allocated among three...

Problem definition: Social media has emerged as an essential channel to disseminate quality information to consumers in a variety of service settings. Its influence has recently spread to healthcare services, for which government report cards have long been established to disclose standardized...

During the 2000s, over a dozen U.S. states passed laws that prohibit health care employers from mandating overtime for nurses. Using a nationwide panel dataset from 2004 to 2012, we find that these mandatory overtime laws reduced the service quality of nursing homes, as measured by an increase...

In the past two decades, many healthcare organizations converted their ownership status from nonprofit to for-profit (NP-to-FP) or from for-profit to nonprofit (FP-to-NP). These conversions have drawn public scrutiny and triggered a debate about the implications of ownership conversions on the...

Social media have emerged as important channels to disseminate quality information to consumers in a variety of service settings. Their influence has recently spread to healthcare services, for which government report cards have long been established to disclose rigorous and credible quality...