Markets for credence goods are classified by experts alone being able to identify consumers' problems and determine appropriate services for solution. Examining a market where experts have to invest in costly diagnosis to correctly identify problems and consumers being able to visit multiple...

Research questions: Does a manager in a small- and medium-sized company accept an expert on the same hierarchy level or are conflicts the consequences due to her/his power motivation? Methods: Questionnaire across different hierarchy levels in a medium-sized company Results: Managers are aware...