Showing 1 - 10 of 15
Persistent link: https://www.econbiz.de/10001608338
Persistent link: https://www.econbiz.de/10001522679
Persistent link: https://www.econbiz.de/10001825916
Persistent link: https://www.econbiz.de/10001825917
Persistent link: https://www.econbiz.de/10001851192
Persistent link: https://www.econbiz.de/10002450267
Existing e-service quality scales mainly focus on goal-oriented e-shopping behavior excluding hedonic quality aspects. As a consequence, these scales do not fully cover all aspects of consumer's quality evaluation. In order to integrate both utilitarian and hedonic e-service quality elements, we...
Persistent link: https://www.econbiz.de/10014052970
Persistent link: https://www.econbiz.de/10003284144
Persistent link: https://www.econbiz.de/10002898019
Persistent link: https://www.econbiz.de/10003762130