Narrow search
Showing 1 - 4 of 4
Cover Image
Trust development in e-services : a cohort analysis of Millennials and Baby Boomers
Obal, Michael; Kunz, Werner - In: Journal of service management 24 (2013) 1, pp. 45-63
Persistent link: https://www.econbiz.de/10009728599
Cover Image
Relationship between online retailers' reputation and product returns
Walsh, Gianfranco; Albrecht, Arne K.; Kunz, Werner; … - In: British journal of management : BJM 27 (2016) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10011542967
Cover Image
Helping firms reduce complexity in multichannel online data : a net taxonomy-based approach for customer journeys
Anderl, Eva; Schumann, Jan Hendrik; Kunz, Werner - In: Journal of retailing 92 (2016) 2, pp. 185-203
Persistent link: https://www.econbiz.de/10011505019
Cover Image
Cross-cultural differences in uses of online experts
Obal, Michael; Kunz, Werner - In: Journal of business research : JBR 69 (2016) 3, pp. 1148-1156
Persistent link: https://www.econbiz.de/10011440247