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Online retailing
Consumer behaviour
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Relationship marketing
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Grounded theory
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Lieferantenmanagement
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Supplier relationship management
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Kundenwert
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Lieferkette
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Supply chain
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E-commerce
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Electronic Commerce
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Kundenzufriedenheit
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Logistics
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Logistik
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Social Web
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Social web
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Beschwerdemanagement
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Business sustainability
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Business-to-business marketing
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Buyer-seller relationships
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Collaboration
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Competition
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Competitive advantage
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Complaint management
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Confidence
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Corporate Social Responsibility
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Corporate culture
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Corporate social responsibility
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Customer service
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Dienstleistungsqualität
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Spaid, Brian I.
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Breazeale, Michael
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Esmark Jones, Carol L.
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Ow, Terence T.
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Stevens, Jennifer L.
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Ba, Sulin
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Journal of organizational computing and electronic commerce
2
Business horizons
1
Psychology & marketing
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ECONIS (ZBW)
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Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
2
Trust and experience in online auctions
Ow, Terence T.
;
Spaid, Brian I.
;
Wood, Charles A.
;
Ba, Sulin
- In:
Journal of organizational computing and electronic commerce
28
(
2018
)
4
,
pp. 294-314
Persistent link: https://www.econbiz.de/10011966645
Saved in:
3
Tell it like it is : the effects of differing responses to negative online reviews
Esmark Jones, Carol L.
;
Stevens, Jennifer L.
; …
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 891-901
Persistent link: https://www.econbiz.de/10011970105
Saved in:
4
The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer
Spaid, Brian I.
;
O'Neill, Bonnie S.
;
Ow, Terence T.
- In:
Journal of organizational computing and electronic commerce
29
(
2019
)
4
,
pp. 294-315
Persistent link: https://www.econbiz.de/10012203525
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