Bui, My; Kemp, Elyria - In: International Journal of Retail & Distribution Management 41 (2013) 2, pp. 155-170
limitations/implications – Emotion regulation in traditional retailing environments has been heavily studied, however, limited … research exists to examine emotion regulation in the online retailing environment. With the proliferation of online retailing … regulation beyond the traditional retailing environment and examines it in a virtual retailing environment. Results prove to be …