Online word-of-mouth (WOM) has attracted considerable attention from researchers due to its abundant information on customer perceptions that drive product and service improvement. This study develops a novel weighted service quality (WSQ) metric derived from online customer opinions, leveraging...

We investigate an online edge-weighted bipartite matching problem with general capacity constraints. In this problem, the resources are offline and non-replenishable with different capacities. Demands arrive online and each requests a certain amount of resources. The goal is to maximize the...