The fast and cost-effcient home delivery of goods ordered online is logistically challenging. Many companies are looking for new ways to cross the last-mile to their customers. One technology-enabled opportunity that recently has received much attention is the use of a drone to support...

In many delivery and service settings, the customer must be home when the provider arrives. If the customer is not at home, the delivery or service fails and the provider may have to return at a later point, needlessly creating additional vehicle miles and emission. To prevent such missed...

Inspired by several recent startups, we study an on-demand delivery service that lets cus-tomers shop online for products from a number of brick and mortar stores. The customer ordersare fulfilled by a fleet of personal shoppers who are responsible for both the shopping of ordersat the stores...