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E-service quality : an empirical investigation

Poon, Wai Ching; Lee, Christina Kwai Choi - In: Journal of Asia Pacific business 13 (2012) 3, pp. 229-262

Persistent link: https://www.econbiz.de/10009619285

E-Service Quality : An Empirical Investigation

Poon, Wai Ching; Lee, Christina Kwai Choi - 2014

This study examines seven dimensions pertinent to e-service quality using 225 respondents conducted in Klang Valley. Results reveal that the efficiency of e-service quality mainly depends on the consumer’s perception of the efficiency (which offers speedy and reliable responses) and...

Persistent link: https://www.econbiz.de/10014036950

Online group buying : some insights from the business-to-business perspective

Lim, Weng Marc - In: Industrial marketing management : the international … 65 (2017), pp. 182-193

Persistent link: https://www.econbiz.de/10011775022

Untangling the relationships between consumer characteristics, shopping values, and behavioral intention in online group buying

Lim, Weng Marc - In: Journal of strategic marketing 25 (2017) 7, pp. 547-566

Persistent link: https://www.econbiz.de/10011855068

An equity theory perspective of online group buying

Lim, Weng Marc - In: Journal of retailing and consumer services 54 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012238309

Domino effect of parasocial interaction : of vicarious expression, electronic word-of-mouth, and bandwagon effect in online shopping

Nadroo, Zeeshan Majeed; Lim, Weng Marc; Naqshbandi, … - In: Journal of retailing and consumer services 78 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015085017

Giving electronic word of mouth (eWOM) as a prepurchase behavior : the case of online group buying

Lim, Weng Marc; Ahmed, Pervaiz Khalid; Md. Yunus Ali - In: Journal of business research : JBR 146 (2022), pp. 582-604

Persistent link: https://www.econbiz.de/10013271449

How perceived behavioral control affects trust to purchase in social media stores

Sembada, Agung Y.; Koay, Kian Yeik - In: Journal of business research : JBR 130 (2021), pp. 574-582

Persistent link: https://www.econbiz.de/10012544874

Towards a unified model of consumers' intentions to use drone food delivery services

Mei Kei Leong; Koay, Kian Yeik - In: International journal of hospitality management 113 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014325641

Sense of virtual community and perceived critical mass in online group buying

Lim, Weng Marc - In: Journal of strategic marketing 22 (2014) 3, pp. 268-283

Persistent link: https://www.econbiz.de/10010384766