Problem definition: Fulfillment flexibility, the ability of distribution centers (DCs) to fulfill demand originating from other DCs, can help e-retailers reduce lost sales and improve service quality. As the cost of full flexibility is prohibitive, we seek to understand the value of partially...

As households reduce discretionary spending in response to the COVID-19 pandemic, concerns are high that a resulting fall in aggregate demand can lead to a lasting recession post-COVID-19. Consequently, policies aimed at stimulating consumer spending are of key interest to governments working to...

The current status of studies of online shopping attitudes and behavior is investigated through an analysis of 35 empirical articles found in nine primary Information Systems (IS) journals and three major IS conference proceedings. A taxonomy is developed based on our analysis. A conceptual...

Users’ affective evaluation of websites upon mere exposure hasn’t been studied extensively despite its essential influence on attitude and use decision. Based on psychological and information systems (IS) literature, this paper investigates three affect-related concepts and their effects:...

Electronic commerce Customer Relationship Management (e-CRM) has emerged to be a fundamental research area as business-to-customer (B2C) e-commerce is growing at a phenomenal rate. Among the many issues e-CRM concerns, one question is often asked, “what makes customers shop online?” Rich...

Electronic commerce Customer Relationship Management (e-CRM) has emerged to be a fundamental research area as business-to-customer (B2C) e-commerce is growing at a phenomenal rate. Among the many issues e-CRM concerns, one question is often asked, “what makes customers shop online?” Rich...