This study highlights the contribution of the role of social media in supporting customer involvement for service innovation. It is commonplace that many service firms and processes have characteristics that differ from manufacturing. Analyzing the literature, we note that there are many...

The paper explores the concept of Regional Innovation Systems (RIS) in the context of the tourism industry. It emphasizes the importance of collaboration and competition among companies within regional systems to foster innovation. It also discusses the role of social capital, relational assets,...

This study highlights the contribution of the role of social media in supporting customer involvement for service innovation. It is commonplace that many service firms and processes have characteristics that differ from manufacturing. Analyzing the literature, we note that there are many...