Much of prior work in the area of service operations management has assumed service rates to be exogenous to the level of load on the system. Using operational data from patient transport services and cardiothoracic surgery – two vastly different healthcare delivery services – we show that...

Understanding the value of a product development project is central to a firm’s choice of project portfolio. The value of a project to a firm depends not only on the project’s properties but also on the other projects being developed by the firm. This is due to interactions with other...

The Newsvendor model captures the trade-off faced by a decision maker that needs to place a firm bet prior to the occurence of a random event. Previous research in Operations Management has mostly focused on deriving the decision that minimizes the expected mismatch costs. In contrast, we...