Purpose – The purpose of this paper is to suggest that the theory of constraints (TOC) can serve as a general theory in operations management. The paper first investigate linkages between TOC and the core concepts/components of operations management (OM) and show how OM concepts can be...

A number of attempts have been made to develop theories in operations management (OM) (e.g. trade‐off theory by Skinner, customer‐contact model by Chase and Tansik, product‐process matrix by Hayes and Wheelwright). Researchers in OM acknowledge that there is no widely‐accepted theory on...

Purpose – The purpose of this paper is to extend the role of the theory of constraints (TOC) to complement, reinforce, and help integrate conventional operations management (OM) concepts by using an Excel‐based version of the dice game discussed in The Goal by Goldratt....