The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of...

This paper introduces the special issue on “Operations strategy and performance: a resource‐based perspective”. It assesses recent and current trends in operations strategy and performance management and points out that, although developments in resource‐based theory, together with the...

The key to executing strategy is to have people in the organisation understand it. As the complexity of the business environment increases, good communication and shared understanding among managers are vital. Managers need to present increasing amounts of information to one another clearly and...

Purpose – This paper provides an update of Neely et al. 's (1995) literature review “Performance measurement system design”. It was commissioned to appear in a special issue of the International Journal of Operations & Production Management to celebrate the journal's 25th anniversary....

Purpose – The purpose of this paper is to explain why the historical integration of manufacturing with service was quickly seen as advantageous in some circumstances, but not so in others. Design/methodology/approach – The paper reviews the history of manufacturing companies in the USA...

Purpose – This paper proposes a new approach to operations and supply strategy in the light of recent developments in the analysis of the respective roles of products and services in delivering benefits to customers. Design/methodology/approach – Reviews and synthesises concepts from...

Purpose – The purpose of this paper is to advance the understanding of product‐service systems (PSS). It uses a multiple method approach to analyse literature and cases and synthesise a framework for the understanding and investigation of PSS. It demonstrates the need to consider the...

Purpose – This paper aims to present a framework that will help manufacturing firms to configure their internal production and support operations to enable effective and efficient delivery of products and their closely associated services. Design/methodology/approach – First, the key...

It has been argued that production/operations management (P/OM) emerged as a true functional field of management only during the 1980s. If this is the case then one can hypothesize that P/OM research must have changed considerably during the last decade. To test this hypothesis all the articles...