Purpose – It is important to advance operations management (OM) knowledge while being mindful of the theoretical developments of the discipline. The purpose of this paper is to explore which theoretical perspectives have dominated the OM field. This analysis allows the authors to identify...

Purpose – This paper seeks to take a historic perspective on performance measurement and management (PMM) within operations management (OM) across all sectors (manufacturing, service and public) in order to reflect on and undercover relevant lessons and issues about PMM in OM....

Purpose – This paper aims to identify the impact and workings of a new performance management system in a branch of a national bank. Design/methodology/approach – Performance data of the branch, before and after introducing a new performance management system, were collected and the results...