1. Introduction -- 2. The longevity of hierarchy -- 3. A general theory of hierarchical social systems -- 4. Application of the theory : how hierarchy works -- 5. Socrates : the un-normal normal person who won by losing -- 6. Why things (almost always) don't change.

This volume brings together recent insights about the psychology of organizational change. The authors are leading scholars in the study of organizational change, taking on a micro-perspective for understanding the process through which responses to change emerge and impact work-related...

pt. 1. Context -- pt. 2. Leadership, management and strategies for organizational change in public services -- pt. 3. Implementing and evaluating public services change initiatives -- pt. 4. Conclusions.