Stories help us make sense of the world around us and our role in it, including defining ‘success’. Stories reflect society and culture at large, but are also very context-specific; they involve particular individuals and organizations. Thus, stories are a powerful mechanism linking the...

The uniqueness of professional service firms (PSFs) has been well established. Accounting, law, engineering, and management consulting firms are known to differ significantly from both traditional manufacturing and service organizations in their organizational and managerial arrangements. Their...