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Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; … - In: The journal of services marketing 31 (2017) 2, pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Fostering customer-oriented constructive deviance : the influence of moral emotions and moral disengagement
Al-Atwi, Amer Ali; Gong, Taeshik; Bakir, Ali - 2024
Persistent link: https://www.econbiz.de/10015137808
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The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik; Wang, Chen-Ya - In: Journal of business research : JBR 138 (2022), pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
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Effects of group-level fit on group conflict and performance : the initiating role of leader positive affect
Seong, Jee Young; Choi, Jin Nam - In: Group & organization management : an international journal 39 (2014) 2, pp. 190-212
Persistent link: https://www.econbiz.de/10010348768
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Multi-level longitudinal dynamics between procedural justice and interpersonal helping in organizational teams
Shin, Yuhyung; Du, Jing; Choi, Jin Nam - In: Journal of business and psychology 30 (2015) 3, pp. 513-528
Persistent link: https://www.econbiz.de/10011398589
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Incentive pay and firm performance : moderating roles of procedural justice climate and environmental turbulence
Sung, Sun Young; Choi, Jin Nam; Kang, Sung-choon - In: Human resource management 56 (2017) 2, pp. 287-305
Persistent link: https://www.econbiz.de/10011749394
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Dual effects of job complexity on proactive and responsive creativity : moderating role of employee ambiguity tolerance
Sung, Sun Young; Antefelt, Andreas; Choi, Jin Nam - In: Group & organization management : an international journal 42 (2017) 3, pp. 388-418
Persistent link: https://www.econbiz.de/10011701786
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Top management ethical leadership and firm performance : mediating role of ethical and procedural justice climate
Shin, Yuhyung; Sung, Sun Young; Choi, Jin Nam; Kim, Min Soo - In: Journal of business ethics : JOBE 129 (2015) 1, pp. 43-57
Persistent link: https://www.econbiz.de/10011290920
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Does leader-follower regulatory fit matter? : the role of regulatory fit in followers’ organizational citizenship behavior
Shin, Yuhyung; Kim, Min Soo; Choi, Jin Nam; Kim, Mihee; … - In: Journal of management : JOM 43 (2017) 4, pp. 1211-1233
Persistent link: https://www.econbiz.de/10011671742