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Why do lenient claims handling practices exist in the insurance industry? : a survey study of ethical decisions by claims adjusters
Tseng, Lu-Ming - In: Managerial finance 43 (2017) 11, pp. 1254-1273
Persistent link: https://www.econbiz.de/10011812159
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How can financial organizations improve employee loyalty? : the effects of ethical leadership, psychological contract fulfillment and organizational identification
Tseng, Lu-Ming; Wu, Jui-Yun - In: Leadership & organization development journal 38 (2017) 5, pp. 679-698
Persistent link: https://www.econbiz.de/10011744375
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The role of explicit ethics institutionalization and management accountability in influencing newcomer trust
Tseng, Lu-Ming; Chung, Chi-Erh - In: International journal of organizational analysis 25 (2017) 4, pp. 613-627
Persistent link: https://www.econbiz.de/10011756898