Purpose – Quality Circles and Kaizen Events have resulted in productivity and quality improvements for organizations. There is limited empirical research comparing these two approaches. This research study was designed to understand the similarities and differences in the structure and...

Time to market, product quality, and product complexity are key organizational drivers. Many organizations have responded to these pressures by creating teams. While teams provide the right mix of personnel to respond to business and technical challenges faced by the organization, many...

Purpose – Quality Circles and Kaizen Events have resulted in productivity and quality improvements for organizations. There is limited empirical research comparing these two approaches. This research study was designed to understand the similarities and differences in the structure and...

Purpose – The purpose of this paper is to describe and illustrate an application of a tool for assessing the maturity and effectiveness of enterprise performance measurement systems. Design/methodology/approach – Assessment elements were defined based on the literature, and the scoring...