"The literature on Change Management works from the premise that management possesses the power to achieve change and this is evident in that resistance is little more than a footnote in most textbooks. This assumption sits uneasily, however, with the high failure rate of Change Management...

Purpose – This paper aims to enhance understanding of organizational change by countering managerial and critical assumptions that it is possible to break with the past. Design/methodology/approach – A qualitative, case study approach involving interviews with 50 staff, ten supervisors,...

Cover -- Half Title -- Series -- Title -- Copyright -- Dedication -- Contents -- Preface -- 1 Introduction -- 2 The Landscape of Change Management -- 3 Towards a Critical 'Relational' Perspective on Change Management -- 4 The Contextual Landscape -- 5 Metaphors-as-Power -- 6 Management...

This article draws on fieldwork conducted in the back‐office of a major retail UK bank and explores how, when introducing change, management drew on contradictory normative and rational discourses. Its primary concern is to explore how, in this context, employees engaged in contradictory acts...