Purpose – Recent debates within the literature and amongst practitioners of coaching have been focussed on defining the scope and practice of coaching as a form of organizational intervention that can facilitate organizational and individual change. The purpose of this paper is to contribute...

Discusses a case where an assessment centre programme played a key role in a process of management change in a county council social services department, responding to the Government’s “Care in the Community” initiatives. “New think” management required a paradigm shift – not just...