This research is based on the thesis that organizational processes (via lean practices), technology (via digitalization), and people (via learning) constitute a managerial framework essential for operational performance. It aims to theorize and test the independent and interconnected effects of...

Introduction -- Background of Key Concepts -- An Overview of Banking Sector -- A Morphological Analysis of Research Literature on Lean Six Sigma for Services -- Lean Six Sigma Projects in Banking Firms – Analysis of Implementation Cases -- Lean Six Sigma as a Dynamic Capability – An Analysis...