Purpose – Lean thinking is important for a successful implementation of process-driven changes. Especially financial service providers are forced to improve their organisational efficiency due to intense competition and regulatory burdens. The purpose of this paper is to identify how lean...

The question of to what extent IT contributes to business success has repeatedly examined in both science and practice. In this context, literature strongly indicates that the IT business value is best observed on the level of business processes. However, the methodologies by which the...