To date little is known about firm-level factors accounting for the use of external knowledge-intensive service providers in service-oriented business model innovation. This paper adopts a configurational approach for investigating knowledge-intensive relational novelty in digital servitization....

Harnessing digital technology is of increasing concern as product firms organize for service-led growth. Adopting a service ecosystem perspective, we analyze interfirm and intrafirm change processes taking place as firms pursue digital servitization. The study draws on in-depth interviews with...

Manufacturers increasingly look to digitalization to drive service growth. However, success is far from guaranteed, and many firms focus too much on technology. Adopting a discovery-oriented, theories-in-use approach, this study examines the strategic organizational shifts that underpin digital...