In 1981 the management of a manufacturing plant in Sydney decided to introduce TQM through the implementation of the … procedures and the attitudes of employees. Personal interviews based on a standard questionnaire was the main method of data … collection used. The results support the notion that a top‐down approach to implementation can be effective and confirms that the …

health care employees at all levels. Only collaborative teamwork is seen to be appropriate to developing the levels of …

planning. Whether a change in structure represents a fundamental change in attitudes on the part of all employees or an attempt …

integral part in this change. Recently, the idea of the self‐directed work group has emerged, giving groups of employees both …‐retention strategies), preparing management (including attitudes, skills training, and vocabulary changes), and preparing employees …

explaining the difficulties involved in building internal synergies and why, for example, TQM fails.  …

, appraisals of change and levels of adjustment during a change programme would be more positive for employees in higher status … differences among 669 public sector employees as a function of status (organizational hierarchal level). Study two examined … differences among 732 hospital employees as a function of role (occupational group) and status (managerial responsibility …

development; and appreciation and regard for employees and their contribution). Research limitations/implications – Future … enhance their employees' spirit at work could focus efforts on creating organizational conditions that encourage inspiring …